Privacy Policy

1. Who We Are

Fixa (“we”, “us”, “our”) is a marketplace platform that connects customers with verified home service professionals. Our registered office is in Barcelona, Spain. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

2. Information We Collect

We collect information in the following ways:

• Information you provide: Name, email address, phone number, business name, tax number, address, service categories, working hours, languages, and any other details you enter in our forms.
• Automatically collected data: Device information, browser type, IP address, pages visited, and interaction patterns on our website.
• Location data: When you use our address picker or map features, we collect precise location data necessary to provide our services.

3. How We Use Your Information

We use your data to:

• Create and manage your account
• Match customers with suitable professionals
• Process bids and booking requests
• Communicate with you about your account and services
• Verify professional identities and qualifications
• Improve our platform and user experience
• Comply with legal obligations

4. Your Form Data Is Private

Any information you submit through our forms — including personal details, business information, addresses, and preferences — is used exclusively by Fixa to provide our services. We do not sell, rent, trade, or share your form data with third-party companies, advertisers, or data brokers. Your information stays within Fixa and is only accessible to authorized team members who need it to operate the platform.

5. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:

• Pages you visit and time spent on each page
• How you found our website (referral source)
• General geographic location (country/city level)
• Device and browser type
• Anonymized usage patterns

Google Analytics uses cookies to collect this data. The information is aggregated and anonymized — it does not identify you personally. You can opt out by disabling cookies in your browser or using the Google Analytics Opt-out Browser Add-on.

For more details, see Google's Privacy Policy.

6. Cookies

We use cookies for the following purposes:

• Essential: To keep you logged in and maintain your session
• Analytics: Google Analytics cookies to understand site usage

You can manage or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

7. Data Storage & Security

Your data is stored on secure servers protected by industry-standard encryption and security measures. We use SSL/TLS encryption for all data in transit and restrict access to personal information to authorized personnel only. While no system is completely secure, we take reasonable steps to protect your data from unauthorized access, alteration, or destruction.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory reasons.

9. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at the email address below.

10. Third-Party Services

We use a limited number of trusted third-party services to operate our platform (hosting, payment processing, maps). Each third party is bound by their own privacy policies and data processing agreements. We only share the minimum data necessary for them to perform their services.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: